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Terms and Conditions
1. Delivery / Shipping Policy
We extend our delivery services globally.Upon dispatch, a tracking number will be promptly provided for your order.Shipping costs, contingent upon the destination zone, quantity and weight, will be transparently communicated during the checkout process before payment. In certain jurisdictions, customers may be obligated to settle customs duties, an expense distinct from the listed sale price and the responsibility of the customer.
Please find below the delivery timelines, noting that pre-order products necessitate a one-week production period, subject to fabric availability.
For weekend orders, kindly allocate additional business days.
| Location | Delivery Time |
|---|---|
| UAE (Dubai, Ajman, Sharjah) | 1 to 2 business days |
| UAE (Abu Dhabi, Al Ain, Fujairah, RAK, Umm Al Quwain) | 1 to 2 business days |
| Rest of GCC (KSA, Kuwait, Qatar, Oman, Bahrain) | 7 business days |
| Rest of the world | Approximately 7 – 10 business days |
2. Return & Exchange Policy
1. Exchanges must transpire within 3 days of the purchase date. For facilitation, please contact us via WhatsApp at +971505501315 or email us on info@azzalia.ae
2. Garments eligible for exchange or return must retain their unworn, original condition, with all tags intact.
3. Customers opting for exchanges are responsible for covering associated delivery fees for pickup and redelivery.
4. Customized sizes or lengths, unfortunately, are non-exchangeable or refundable.
5. Sale items are not eligible for refunds; however, a credit note, valid for one year, will be issued.
6. In cases of incorrect or damaged items, Azzalia assumes responsibility for exchanges or returns, provided notification occurs within 24 hours of delivery, accompanied by a photographic record.
2. Garments eligible for exchange or return must retain their unworn, original condition, with all tags intact.
3. Customers opting for exchanges are responsible for covering associated delivery fees for pickup and redelivery.
4. Customized sizes or lengths, unfortunately, are non-exchangeable or refundable.
5. Sale items are not eligible for refunds; however, a credit note, valid for one year, will be issued.
6. In cases of incorrect or damaged items, Azzalia assumes responsibility for exchanges or returns, provided notification occurs within 24 hours of delivery, accompanied by a photographic record.
3. Payment Options
For secure transactions, our preferred method is credit card. We accept Telr, Paypal, Apple Pay, Samsung Pay, and Tabby (installment plan). Orders placed via WhatsApp and Instagram will be processed post full payment.
4. Cancellation Policy
Customers desiring to cancel orders must communicate in writing or via WhatsApp within 12 hours of placement. It’s crucial to note that customized sizes cannot be canceled post-confirmation.
5. Privacy
At Azzalia, we hold your privacy in the highest regard. Information shared with us is treated with utmost confidentiality and remains undisclosed to any third party. We strictly adhere to privacy standards for the safeguarding and responsible use of your personal data.
6. Force Majeure
In unforeseen circumstances beyond our control, such as natural disasters or governmental actions, Azzalia may experience delivery delays. While we endeavor to minimize disruptions, please understand that such events may impact expected delivery times. Azzalia cannot be held responsible for circumstances beyond our control. For further details or concerns, please contact our customer service team.
7. Terms Acceptance
By making a purchase through our website, Instagram, or WhatsApp, customers automatically accept and agree to these terms and conditions.
8. Black Friday Terms & Conditions
• Delivery time for products not in stock will be 2 weeks to allow for production time.
• No returns or refunds, with exchanges allowed within 3 days, limited to size adjustments.
• Altered pieces post-delivery incur a charge of 50 AED, along with a delivery pickup and return fee of 50 AED, excluding tax.